Contact us
How to make a complaint
Online
The quicket and easiest way to make a complaint to us is through our online form.
Call 133 OHO (133 646)
Monday to Friday
9.30 am to 4 pm
We can discuss your concerns, explain the complaints process or help you complete the online form.
Write to us
You can download and complete a paper complaint form and return to us.
Contact us
Call 133 OHO (133 646)
Our phone lines are open from 9.30 am to 4 pm, Monday to Friday.
Our enquiry form
For general enquiries, questions or feedback (not health service complaints) use our online form.
Postal address
PO Box 13281
George Street
Brisbane Qld 4003
Media enquiries
Our latest media releases are published on our media releases page.
If you have a media enquiry please email media@oho.qld.gov.au.
Please understand that we are governed by strict legislation to protect the privacy of those accessing our services. This means we cannot discuss individual complaints, complainants or health service providers. This includes any matters under investigation. We will provide you with as much information as we can, in line with our legislation.
Request information
You can request certain non-sensitive information from us, such as information about you. For more information contact our Release of Information Team.
Need help contacting us?
Translating and interpreting service (TIS)
If you need help in your own language, contact the Translating and Interpreting Service (TIS) on 131 450 and tell them:
- the language you speak
- our name: Office of the Health Ombudsman
- our telephone number: 133 646.
TIS will arrange an interpreter so you can talk with us. This service is free to you. For more information, visit the TIS website.
National relay service
The National Relay Service (NRS) is a free phone service for people who are deaf or have a hearing or speech impairment.
For more information, visit the NRS website.